Debt Collector

Trafalgar East London is in search of an experienced Debt Collector to join their dynamic team.

Role and Responsibilities:

 As a Debt Collector based in our Vincent Office, your primary responsibility will be to efficiently and effectively collect outstanding debts using established debt collection procedures.

Your role will include:

- Communicating through various channels, including telephone, letters, and legal proceedings, to collect overdue debt.

- Performing administrative tasks such as account reconciliation, payment allocation, addressing client inquiries, preparing documents, and managing debt collection recoveries.

- Participating in meetings with managers to review debt collection progress.

Key Performance Indicators:

Your success in this role will be measured against key performance indicators, including:

- Achieving a collection rate exceeding 100% of monthly charges raised.

- Attending to email and SMS rejections on a monthly basis, aiming for a consistent decrease.

- Maintaining debtor account flagging without gaps on arrear units.

- Meeting daily and monthly call targets for both incoming and outgoing calls within your budget.

- Increasing payment plans and debit orders on a month-to-month basis.

- Ensuring no exceptions of missing notes on arrear accounts, guaranteeing all debtors are contacted and recorded monthly.

- Matching or surpassing the monthly agent fee budget for all charges.

- Assisting walk-in clients.

Minimum Qualifications and Skills:

To be considered for this role, candidates should meet the following requirements:

- National Senior Certificate (Matric Certificate).

- Proficiency in written and spoken language, with bilingual capabilities and advantage.

- A minimum of three years' experience in a debt collection environment (rental and levy collection experience would be an advantage) excluding call centre environments.

- Basic knowledge of accounting principles.

- Intermediate skill level in Microsoft Office suite.

- Exceptional communication skills.

- Own vehicle and drivers licence

Please apply directly on www.trafalgar.co.za/jobs or send an email with your CV, Qualifications and Salary Expectations to elrecruitment@trafalgar.co.za

This position will remain open until the vacancy is filled.