Trafalgar's Pretoria branch is actively seeking a motivated, dynamic, and proactive individual with a fervent interest in the property industry to join our team as a Community Scheme Debt Collector. The ideal candidate will possess exceptional communication skills, meticulous attention to detail, and thrive in high-pressure environments, complementing our vibrant team.
The primary responsibility of the debt collector is to efficiently recover outstanding levies, adhering to prescribed debt collection procedures with thoroughness and consistency.
Key responsibilities include, but are not limited to:
- Pursuing outstanding levies through various communication channels such as telephone calls, correspondence, and legal actions when necessary.
- Handling administrative duties including account reconciliations, payment allocations, addressing client inquiries, document preparation, and debt collection recoveries.
- Participating in meetings with managers to review debt collection strategies.
Key Performance Indicators include:
- Achieving collection rates exceeding 100% of monthly charges.
- Addressing email and SMS rejections monthly, with a continual decrease over time.
- Maintaining debtor account flagging consistently throughout the month.
- Meeting daily and monthly call targets, aligned with budgetary goals.
- Increasing the number of payment plans and debit orders monthly.
- Ensuring no exceptions occur monthly regarding notes added to arrear levy accounts.
- Meeting or exceeding the monthly agent fee budget for all charges.
- Assisting walk-in clients.
Minimum Qualifications:
- National Senior Certificate (Matric Certificate).
- Proficient in written and spoken communication in at least two languages.
- Minimum of three years’ experience in debt collection, excluding call centre environments.
- Two years' experience in a legal environment as a collection clerk or paralegal.
- Intermediate proficiency in Microsoft Office suite.
Suitable applicants are invited to submit their detailed CVs to ptarecruitment@trafalgar.co.za
Please feel free to share this opportunity or provide referrals for any suitable candidates who meet the above criteria.
Kindly note that only shortlisted applicants will be contacted.
