Temp Sectional Title Debt Collector – Johannesburg

Fixed Term
Johannesburg
Posted 1 month ago

Introduction:

Trafalgar’s core business is property management services for sectional title schemes and home owners associations across South Africa. Trafalgar is a family-owned business and has a successful 50-year property management track record, dating back to the opening of the first sectional title registers in South Africa.

 

Summary:

We are looking for a diligent and enthusiastic individual to join our team as a successful debt collector. The primary focus of the debt collector is to effectively collect outstanding levies/ rentals, applying the defined debt collection procedures in a thorough and consistent manner.

 

Responsibilities:

  • Collection of outstanding levies/rentals through various methods of communication including but not limited to telephonic contact, sending of letters and handing over to attorneys for legal collection.
  • Administrative tasks including but not limited to reconciliation of accounts, allocation of payments, addressing client queries, preparation of documentation, debt collection recoveries etc.
  • Attending meetings with managers to review debt collection.

 

Key Performance Indicators:

  • Collecting in excess of 100% of the monthly charges raised
  • Email and SMS rejections reported must be attended to monthly on your portfolio and should steadily decrease
  • Debtor account flagging must be maintained throughout the month (zero gaps on arrear units)
  • Meeting daily and monthly call targets for both incoming and outgoing calls (average
  • of 40 calls per day is the target)
  • Increasing payment plans and debit orders, month on month
  • Zero monthly exceptions of notes not added to arrear levy accounts (e.g. all debtors contacted on a monthly basis with a notepad entry recorded)
  • Match or exceed monthly agent fee budget for all charges

 

 

Minimum Qualification Required:

  • National Senior Certificate (Matric Certificate)
  • Literate and Bilingual

 

Minimum Experience Required:

  • At least two years’ experience in a debt collection call Centre environment or
  • Two years’ experience in the legal environment as a collection clerk or paralegal
  • Microsoft Office intermediate skill level

 

Package and Renumeration:

Market Related

 

Closing date:

4 October 2019

 

 

Please take note that correspondence will only be conducted with short listed candidates. Should you not hear from us within 2 weeks, please consider your application unsuccessful.

 

Job Features

Job CategoryDebt Collections

Apply Online

A valid email address is required.