Residential Debt Collector / Leasing Administrator

Cape Town
Posted 1 week ago

Trafalgar Cape Town is looking for a dynamic candidate with a passion for the property industry to join our team as a Residential Debt Collector / Leasing Administrator, responsible for collecting outstanding rentals and attending to lease renewals.

Minimum Requirements:

  • Matric
  • Microsoft Office knowledge
  • At least two year’s experience as a debt collector
  • Effective communication – written and verbal
  • Effective telephone and organisation skills

Responsibilities include:

  • Collection in outstanding rentals
  • Sending of SMS’s as defined in the current Debt Collectors procedure
  • Making contact with each arrear unit each month in line with the national strategy and procedure
  • Sending letters electronically/post on required days
  • Meeting with tenants
  • Daily communication with landlords regarding arrears
  • Handing over accounts to Attorneys in line with a signed handover resolution/ owner instructions as required.
  • Reconciliation of accounts
  • Daily reviewing the unallocated list to identify payments and process for allocation
  • Addressing client queries
  • Preparation of journals for raising/reversing DCA fees/rentals
  • Debt collection recoveries
  • Addressing Unibase exception reports
  • Ensuring weekly/monthly targets are met as set by Management in line with national policies and guidelines
  • Weekly DC meeting with Divisional Manager
  • Acknowledgement of notice and confirmation letter sent to the tenant
  • Close account on Unibase
  • Start deposit refund process on Qdocs
  • Sending out increased letters to owners and tenants
  • Sending out renewal leases
  • Capturing of rent increases
  • Raising all rental journals


If you have not received any response from us within two weeks, please consider your application unsuccessful. Your profile will be kept on our data base for any other suitable positions.

Job Features

Job CategoryAdmin, Debt Collections

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